Our customer had implemented many different systems and applications to automate several different business processes. Every user had to login to several different systems and applications at least once per day, sometimes more than once depending on timeout settings and system crashes.
The number of systems requiring distinct user ID and password combinations was an ongoing productivity penalty. Moreover, there was potential for unauthorized access to critical systems because of the widespread use of weak (but memorable) passwords. Resulting from a large number of passwords, users did not always follow best practices for maintaining and storing passwords. The target user group was the customer service department. However, all users were expected to benefit.
The project achieved a 35% reduction in the number of distinct user IDs and passwords, which also decreased the number of login events each day.
The project increased productivity and improved security controls. All users benefited from the login reduction.